Contact Superna Support
Need help with something?
Superna customers can contact us for any reason through email, phone or by submitted a help ticket.
How to reach Superna
Email Us
Reach us at support@superna.net; please provide the customer business name, your name, your business email address, and a brief description of issue.
Submitting a help ticket
Instructions can be found here.
How to contact support
The support site allows for online submission of tickets and case tracking. Please be aware that Support Logs are required for all requests. Support will be unable to assist, if Support Logs are not submitted Call-back requests without support logs uploaded will not be returned. When submitting a support request, you must leave the customer's business name, your name, your business email address, and a brief description of issue.
Once received, we will assign the case to your email address and will follow-up with support instructions via email.
NOTE: Please provide the product name, a description of the issue and upload support logs, Support can be provided more quickly when all information is provided in a single request, via logging into the support site.
· You should also review our EULA and support agreement here
· Instructions for how to raise a support case.
Once received, we will assign the case to your email address and will follow-up with support instructions via email.
NOTE: Please provide the product name, a description of the issue and upload support logs, Support can be provided more quickly when all information is provided in a single request, via logging into the support site.
· You should also review our EULA and support agreement here
· Instructions for how to raise a support case.
Superna can help troubleshoot any issues you may be facing. Submit a ticket to get started.
Submit a help ticket
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