Superna Failover Support Observer
For complete confidence during planned failover events
Maintain increased confidence and peace of mind during your planned failover and Disaster Recovery (DR) testing events - Superna is proud to present our latest service, Failover Support Observer. With our expert support, you can execute a seamless failover while benefiting from the guidance and assistance of a Superna Support Observer.
How does it work?
During your scheduled failover and DR testing event with our Superna Eyeglass Suite of Products, our Failover Support Observer will join via remote session and closely monitor your operations, providing real-time feedback and assistance. This service is designed to aid you in executing a flawless planned DR failover, offering troubleshooting expertise and valuable advice throughout the entire process.
- Expert GuidanceA dedicated Superna Support Observer will act as your trusted partner during the failover event. Drawing upon Superna's extensive knowledge and best practices, they will provide invaluable insights and recommendations tailored to your specific needs. This Observer will act as a direct interface between you and our internal support team.
- Increased ConfidenceOur Support Observer's presence acts as a safety net for your team as they navigate the failover process. You can rely on their expertise to ensure a successful transition and minimize the potential for disruptions.
- Video Conference SupportThe Superna Support Observer will be available to you via video conference, enabling seamless communication and collaboration. Experience the benefits of a virtual face-to-face interaction with our skilled professional, right when you need it.
Enhance your failover process and gain peace of mind with our Failover Support Observer service. Trust Superna to be your dedicated support partner, providing expert guidance throughout your planned failover events. Contact us today to learn more and schedule your failover support session. Reach out to letschat@superna.io or fill out the form below to get started.
Read the complete Terms & Conditions here.
- The observer role is available in 1 hour increments, not to exceed 2 hours during a single event for the Service.
- The observer role is available for a maximum of 20 hours/year that are non transferable. The anniversary date of the signed agreement received will be used as the date of the year within.
- The observer role is limited to planned failover events. Unplanned failover events are not covered.
- At no time will a Superna Support Technician ever take control, be asked to take control, of the Superna DR environment. This is an observer role where the Technician will provide guidance based on Superna best practices.
Planning Phase
- Company notifies Superna of the scheduled event by opening a Support ticket a minimum of 10 business days prior to the event.
- Superna and Company completes pre-failover assessment prior to the scheduled event.
Scheduled Event
- Superna engineer participates in Scheduled Event via video conference as an observer only, providing information and input on decision-making based on Superna best-practices. Superna personnel will not take control of Company Computer Systems or make business decisions on behalf of Company.
- Superna Support Technician will participate in the video conference only when required during the Scheduled Event and will drop off when no Superna actions are required. Company may request that the Superna engineer rejoin the video conference. Superna may reassign or substitute another Superna engineer at any time for any reason during the execution of the observer role.
- Deliverables: None.
Postmortem Phase
- Company schedules one 1-hour via video conference for Company and Superna to review performance of Scheduled Event.
- Company and Superna provides verbal feedback on recommended improvements to the failover process
- Deliverables: None.
